Assessment of Quality of Service at the Main Laboratory of the LAB Aimed at Satisfying Internal Customer Needs. - Sambil Charles Mukwakungu; Eric M. Bakama; Alice Kabamba Lumbwe; Magaly Madeleine Bolipombo; Dorcas Niati; Kidoge Ibrahimu; Jonathan Eljadael Kasongo; Charles Mbohwa (IEEM, 2018)