Customers as service innovators within business networks. - Christoph Augenstein; Doreen Mammitzsch; Bogdan Franczyk (AMCIS, 2010)

Service-System-Architekturen zur Gestaltungvon Logistikdienstleistungsnetzwerken. - Doreen Mammitzsch; Bogdan Franczyk (MKWI, 2012)

Service Self-customization in a Network Context: Requirements on the Functionality of a System for Service Self-customization. - Doreen Mammitzsch; Bogdan Franczyk (BIS, 2016)