Customer Engagement in Online Communities: A New Conceptual Framework Integrating Motives, Incentives and Motivation. - Esther Federspiel; Dorothea Schaffner; Seraina Mohr (Bled eConference, 2014)

Psychological Antecedents of Smartphone Users' Behaviour Along the Mobile Customer Journey. - Thomas Wozniak; Dorothea Schaffner; Katarina Stanoevska-Slabeva; Vera Lenz-Kesekamp (ENTER, 2017)

Assimilation of Mobile Marketing in Organisations. - Katarina Stanoevska-Slabeva; Vera Lenz-Kesekamp; Thomas Wozniak; Dorothea Schaffner (HICSS, 2017)

Psychological antecedents of mobile consumer behaviour and implications for customer journeys in tourism. - Thomas Wozniak; Dorothea Schaffner; Katarina Stanoevska-Slabeva; Vera Lenz-Kesekamp (J. Inf. Technol. Tour., 2018)

Engagement Behaviour in Online Communities: Which Motives and Incentives Drive Customers to Participate? - Esther Federspiel; Matthias Baldauf; Andreas Peter 004; Dorothea Schaffner (HCI (22), 2025)