User services management: changing a breed or breeding a change? - Leila C. Lyons; Dorothy Ann Amsler (SIGUCCS, 1986)

Do a quick conversion: put all our documentation on the web. - Dorothy Ann Amsler (SIGUCCS, 1997)

Establishing standards for usable and accessible user services web sites. - Dorothy Ann Amsler (SIGUCCS, 2003)