Application of data mining techniques in customer relationship management: A literature review and classification. - Eric W. T. Ngai; Xiu Li 001; Dorothy C. K. Chau (Expert Syst. Appl., 2009)

Information technology, operational, and management competencies for supply chain agility: Findings from case studies. - Eric W. T. Ngai; Dorothy C. K. Chau; Alan T. L. Chan (J. Strateg. Inf. Syst., 2011)

The Effects of Business-IT Strategic Alignment and IT Governance on Firm Performance: A Moderated Polynomial Regression Analysis. - Dorothy C. K. Chau; Eric W. T. Ngai; Jennifer E. Gerow; Jason Bennett Thatcher (MIS Q., 2020)