Multi-Agent Aspect Level Sentiment Analysis in CRM Systems. - Doru Rotovei (SYNASC, 2016)

A methodology for improving complex sales success in CRM Systems. - Doru Rotovei; Viorel Negru (INISTA, 2017)

Improving Lost/Won Classification in CRM Systems Using Sentiment Analysis. - Doru Rotovei; Viorel Negru (SYNASC, 2017)

Data Driven Sales Prediction Using Communication Sentiment Analysis in B2B CRM Systems. - Doru Rotovei; Viorel Negru (SYNASC, 2019)

A decision support system for B2B CRM Systems using belief rules. - Doru Rotovei; Daniela Zaharie; Viorel Negru; Daniel Pop (ICCP, 2020)

Business Decisions Support using Sentiment Analysis in CRM Systems. - Bashar Al Asaad; Doru Rotovei (SYNASC, 2020)

Multi-Agent Recommendation and Aspect Level Sentiment Analysis in B2B CRM Systems. - Doru Rotovei; Viorel Negru (SYNASC, 2020)