Cognitive task analysis, interface design, and technical troubleshooting. - Linda S. Steinberg; Drew H. Gitomer (IUI, 1993)

Cognitive task analysis and interface design in a technical troubleshooting domain. - Linda S. Steinberg; Drew H. Gitomer (Knowl. Based Syst., 1993)

The Role of Probability-Based Inference in an Intelligent Tutoring System. - Robert J. Mislevy; Drew H. Gitomer (User Model. User Adapt. Interact., 1995)