An Initial Proposal for a Web 2.0 Information System that Supports a 360º Customer Loyalty Assurance Process in Private Healthcare Organizations. - Duarte Magalhães; José Martins; Ramiro Gonçalves; Frederico Branco; Manuel Au-Yong Oliveira; Fernando Moreira (WorldCIST (3), 2017)

A proposal for a 360° information system model for private health care organizations. - Duarte Magalhães; José Martins; Frederico Branco; Manuel Au-Yong-Oliveira; Ramiro Gonçalves; Fernando Moreira (Expert Syst. J. Knowl. Eng., 2020)