Measuring supermarket service quality: proposal for a scale. - Eduardo Torres-Moraga; Luis Jara-Sarrua; Jose M. Moneva (Int. J. Serv. Stand., 2008)

How to measure service quality in internet banking. - Eduardo Torres-Moraga; Arturo Z. Vasquez-Parraga; Cristobal Barra (Int. J. Serv. Stand., 2010)