The money talks interactive speech technology assessment: a report from the field. - Stephen Springer; Sara Basson; Ashok Kalyanswamy; Edward Man; Dina Yashchin (EUROSPEECH, 1995)

User participation and compliance in speech automated telecommunications applications. - Sara Basson; Stephen Springer; Cynthia Fong; Hong C. Leung; Edward Man; Michele Olson; John F. Pitrelli; Ranvir Singh; Suk Wong (ICSLP, 1996)