Identifying Areas for Operational Improvement and Growth in IR Workflow Using Workflow Modeling, Simulation, and Optimization Techniques. - Ranjith Tellis; Olga Starobinets; Michael Prokle; Usha Nandini Raghavan; Christopher S. Hall; Tammana Chugh; Ekin Koker; Siva Chaitanya Chaduvula; Christoph Wald; Sebastian Flacke (J. Digit. Imaging, 2021)