Process improvement: one size fits all? segmenting customer base for maximum returns. - Roar Grønhaug; Eleazer Martin; Per-Åge Bæra (WSC, 2003)

Public health: proposals to reduce over-crowding, lengthy stays and improve patient care: study of the geriatric department in Norway's largest hospital. - Eleazer Martin; Roar Grønhaug; Kristin Haugene (WSC, 2003)

Process improvement: optimization of a telecommunications billing system. - Mark Schouwenaar; Eleazer Martin (WSC, 2003)