Bias and Reciprocity in Online Reviews: Evidence From Field Experiments on Airbnb. - Andrey Fradkin; Elena Grewal; Dave Holtz; Matthew Pearson (EC, 2015)

Seven Years of Data Science at Airbnb. - Elena Grewal (KDD, 2019)

Reciprocity and Unveiling in Two-Sided Reputation Systems: Evidence from an Experiment on Airbnb. - Andrey Fradkin; Elena Grewal; David Holtz (Mark. Sci., 2021)