Applying Gamification in Customer Service Application to Improve Agents' Efficiency and Satisfaction. - Prerna Makanawala; Jaideep Godara; Eliad Goldwasser; Hang Le 004 (HCI (10), 2013)

Empathy at Work - Using the Power of Empathy to Deliver Delightful Enterprise Experiences. - Janaki Kumar; Eliad Goldwasser; Prerna Seth (HCI (16), 2016)

Tweaking Design Thinking for Strategic and Tactical Impact. - Carola Fellenz Thompson; Eliad Goldwasser; Julie Stanford; Ben Syverson; Kai Haley (CHI Extended Abstracts, 2017)