Influence of pre-processing methods on the automatic priority prediction of native-language end-users' maintenance requests through machine learning methods. - Marco D'Orazio; Gabriele Bernardini; Elisa Di Giuseppe (J. Inf. Technol. Constr., 2024)

Automatic detection of the health status of workplaces by processing building end-users' maintenance requests. - Marco D'Orazio; Gabriele Bernardini; Elisa Di Giuseppe (J. Inf. Technol. Constr., 2025)

Leveraging user-generated content to enhance heritage monitoring protocols and resources allocation through aspect-based sentiment analysis. - Marco D'Orazio; Elisa Di Giuseppe; Chiara Mariotti; Maria Francesca Muccioli (J. Inf. Technol. Constr., 2025)