Who's Bad? - The Influence of Perceived Humanness on Users' Intention to Complain about Conversational Agent Errors to Others. - Fabian Hildebrandt; Sascha Lichtenberg; Alfred Benedikt Brendel; Elisa Landmann (ICIS, 2023)

Destroy It! Reducing Anger After Defective Chatbot Interaction Through Catharsis Objects. - Elisa Landmann; Alfred Benedikt Brendel; Thomas Niemand; Florian Siems; Fabian Hildebrandt (ECIS, 2024)