Should CI operators use social media to communicate with the public during crisis situations?: Lessons learned from a pilot study in Oslo Harbour. - Laura Petersen; Laure Fallou; Paul Reilly; Elisa Serafinelli (ICT-DM, 2017)

Public Expectations of Disaster Information Provided by Critical Infrastructure Operators: Lessons Learned from Barreiro, Portugal. - Laura Petersen; Laure Fallou; Paul Reilly; Elisa Serafinelli (ISCRAM-med, 2017)

Public expectations of social media use by critical infrastructure operators in crisis communication. - Laura Petersen; Laure Fallou; Paul Reilly; Elisa Serafinelli (ISCRAM, 2017)

Public Expectations of Social Media Use by Critical Infrastructure Operators During Crises: Lessons Learned from France. - Laura Petersen; Laure Fallou; Paul Reilly; Elisa Serafinelli (ITDRR, 2017)

European Expectations of Disaster Information provided by Critical Infrastructure Operators: Lessons from Portugal, France, Norway and Sweden. - Laura Petersen; Laure Fallou; Paul Reilly; Elisa Serafinelli (Int. J. Inf. Syst. Crisis Response Manag., 2017)

Enhancing Critical Infrastructure Resilience Through Information-Sharing: Recommendations for European Critical Infrastructure Operators. - Paul Reilly; Elisa Serafinelli; Rebecca Stevenson; Laura Petersen; Laure Fallou (iConference, 2018)

November 2015 Paris Terrorist Attacks and Social Media Use: Preliminary Findings from Authorities, Critical Infrastructure Operators and Journalists. - Laura Petersen; Laure Fallou; Grigore M. Havârneanu; Paul Reilly; Elisa Serafinelli; Rémy Bossu (ISCRAM, 2018)