Information Needs in Developing Countries: How Are They Being Served by Public Access Venues? - Elizabeth A. Gould; Ricardo Gómez; Kemly Camacho (AMCIS, 2010)

The "cool factor" of public access to ICT: Users' perceptions of trust in libraries, telecentres and cybercafés in developing countries. - Ricardo Gómez; Elizabeth A. Gould (Inf. Technol. People, 2010)