All hands on deck: a new approach to staff development. - Kelly Wainwright; Miranda Carney-Morris; Elizabeth Young (SIGUCCS, 2010)

Getting the most out of your help desk software. - Miranda Carney-Morris; Elizabeth Young (SIGUCCS, 2012)

What Cats Can Teach Us About Excellent Customer Service. - Julio G. Appling; Miranda Carney-Morris; Elizabeth Young (SIGUCCS, 2018)

The "Unofficial" Project Management Office. - Jessica Stockett; Elizabeth Young (SIGUCCS, 2025)