Computer fun for future users or 4-H clubs - an agricultural extension function. - Ellen M. Jacobson; Theodore R. Sarbin (SIGUCCS, 1983)

Evolving consulting services into an academic setting. - Ellen M. Jacobson; William A. Newman (SIGUCCS, 1984)

The ABC's of customer support academic and business aspects of customer support: a perspective on marketing our services. - Linda Downing; Ellen M. Jacobson; Doug Chambers (SIGUCCS, 1985)