Supporting faculty in a high-tech teaching environment. - Ellen Yu Borkowski; Walter Gilbert (SIGUCCS, 1992)

Windows of Opportunity in Electronic Classrooms. - Ben Shneiderman; Maryam Alavi; Kent L. Norman; Ellen Yu Borkowski (Commun. ACM, 1995)

Supporting teaching and learning via the Web: Transforming hardcopy linear mindsets into Web flexible creative thinking. - Ellen Yu Borkowski; David J. Henry; Lida L. Larsen; Deborah Mateik (WebNet, 1996)

Voluntary centralization of user support in a de-centralized organization. - Ellen Yu Borkowski; Jay Elvove; Christopher Higgins; Sonja Kueppers (SIGUCCS, 2004)