Predicting Customer Behavior in Support Channels Using Machine Learning. - Muhamed Begovic; Elma Avdagic-Golub; Belma Memic; Amel Kosovac (MIPRO, 2023)

Applying balanced scorecard in software process improvement: a case study of small software organization. - Bakir Karahodza; Elma Avdagic-Golub; Alem Colakovic (MIPRO, 2023)