Developing a comprehensive communication strategy to meet the needs of various stakeholder groups. - Kenneth Janz; Emily Gruenert (SIGUCCS, 2005)

Creating a positive first impression of information technology support at the start of school. - Kenneth Janz; Emily Gruenert (SIGUCCS, 2006)

Creating a story and message about information technology on your campus: the power of a technology profile. - Kenneth Janz; Emily Gruenert (SIGUCCS, 2007)