Listening to Mental Health Crisis Needs at Scale: Using Natural Language Processing to Understand and Evaluate a Mental Health Crisis Text Messaging Service. - Zhaolu Liu; Robert L. Peach; Emma L. Lawrance; Ariele Noble; Mark A. Ungless; Mauricio Barahona (Frontiers Digit. Health, 2021)

Novel application of deep learning to evaluate conversations from a mental health text support service. - Daniel Cahn; Sarah Yeoh; Lakshya Soni; Ariele Noble; Mark A. Ungless; Emma L. Lawrance; Ovidiu Serban (Nat. Lang. Process. J., 2024)