Revisiting Whittaker & Sidner's "email overload" ten years later. - Danyel Fisher; A. J. Bernheim Brush; Eric Gleave; Marc A. Smith (CSCW, 2006)

Visualizing the Signatures of Social Roles in Online Discussion Groups. - Howard T. Welser; Eric Gleave; Danyel Fisher; Marc A. Smith (J. Soc. Struct., 2007)

Some Users Pack a Wallop: Measuring the Impact of Core Users on the Participation of Others in Online Social Systems. - Thomas M. Lento; Eric Gleave; Marc A. Smith; Howard T. Welser (ICWSM, 2008)

Analyzing (social media) networks with NodeXL. - Marc A. Smith; Ben Shneiderman; Natasa Milic-Frayling; Eduarda Mendes Rodrigues; Vladimir Barash; Cody Dunne; Tony Capone; Adam Perer; Eric Gleave (C&T, 2009)

Analyzing Enterprise Social Media Networks. - Marc A. Smith; Derek L. Hansen; Eric Gleave (CSE (4), 2009)

Whither the Experts? Social Affordances and the Cultivation of Experts in Community Q&A Systems. - Howard T. Welser; Eric Gleave; Vladimir Barash; Marc A. Smith; Jessica Meckes (CSE (4), 2009)

A Conceptual and Operational Definition of 'Social Role' in Online Community. - Eric Gleave; Howard T. Welser; Thomas M. Lento; Marc A. Smith (HICSS, 2009)

Discussion catalysts in online political discussions: Content importers and conversation starters. - Itai Himelboim; Eric Gleave; Marc A. Smith (J. Comput. Mediat. Commun., 2009)