Efficient handling of patient-generated secure messages: should your process include an eTraffic controller? - Frederick North; Carie C. Roseboom; Eric M. Manley; Barbie J. Mundt; Quratulain Saeed; Sarah J. Crane; Karen L. Ytterberg (AMIA, 2013)

Patients and providers using secure messages on the patient portal for home telemonitoring: what are the informatics challenges and how can they be managed? - Frederick North; Muhamad Elrashidi; Barbie J. Mundt; Karen L. Ytterberg; Eric M. Manley; William Ward; Sidna M. Tulledge-Scheitel (AMIA, 2014)