FAQ answering on WWW using shallow language understanding. - Eriks Sneiders (Information Systems in the WWW Environment, 1998)

Automated Question Answering Using Question Templates That Cover the Conceptual Model of the Database. - Eriks Sneiders (NLDB, 2002)

Tool Support for Legal Enquiry: Focus on Spatial-Planning Law. - Eriks Sneiders (ICEIS (5), 2004)

Automated Question Answering: Review of the Main Approaches. - Andrea Andrenucci; Eriks Sneiders (ICITA (1), 2005)

Clustering E-Mails for the Swedish Social Insurance Agency - What Part of the E-Mail Thread Gives the Best Quality? - Hercules Dalianis; Magnus Rosell; Eriks Sneiders (IceTAL, 2010)

Automated Email Answering by Text Pattern Matching. - Eriks Sneiders (IceTAL, 2010)

Comparing Manual Text Patterns and Machine Learning for Classification of E-Mails for Automatic Answering by a Government Agency. - Hercules Dalianis; Jonas Sjöbergh; Eriks Sneiders (CICLing (2), 2011)

User Centered Development of Automatic E-mail Answering for the Public Sector. - Teresa Cerratto-Pargman; Ola Knutsson; E. Celikten; Eriks Sneiders; Hercules Dalianis (HCITOCH, 2011)

Opportunities for improving eGovernment: using language technology in workflow management. - Ola Knutsson; Eriks Sneiders; Alyaa Alfalahi (ICEGOV, 2012)

Cloud Computing Adoption Factors in Turkish Large Scale Enterprises. - Evrim Oya Güner; Eriks Sneiders (PACIS, 2014)

Exploring the Traits of Manual E-Mail Categorization Text Patterns. - Eriks Sneiders; Gunnar Eriksson; Alyaa Alfalahi (PolTAL, 2014)

Language Technology for eGovernment - Business Cases. - Martin Henkel; Erik Perjons; Eriks Sneiders; Jussi Karlgren; Johan Boye; Anders Thelemyr (WorldCIST (1), 2014)

Shadow Answers as an Intermediary in Email Answer Retrieval. - Alyaa Alfalahi; Gunnar Eriksson; Eriks Sneiders (CLEF, 2015)

Supporting Workflow and Adaptive Case Management with Language Technologies. - Martin Henkel; Erik Perjons; Eriks Sneiders (WorldCIST (1), 2015)

Text Retrieval by Term Co-occurrences in a Query-based Vector Space. - Eriks Sneiders (COLING, 2016)

A Business and IT Architecture Model Supporting Public Organizations Introducing Language Technologies. - Martin Henkel; Erik Perjons; Eriks Sneiders (WorldCIST (1), 2016)

Review of the Main Approaches to Automated Email Answering. - Eriks Sneiders (WorldCIST (1), 2016)

Email Answering by Matching Question and Context-Specific Text Patterns: Performance and Error Analysis. - Eriks Sneiders; Jonas Sjöbergh; Alyaa Alfalahi (WorldCIST (1), 2016)

Potential of Language Technology to Support Public Organizations and Their Communication Channels in a Developing Country. - Eriks Sneiders; Jean Claude Byungura; Martin Henkel; Erik Perjons (ICEGOV, 2017)

Examining the potential of language technologies in public organizations by means of a business and IT architecture model. - Martin Henkel; Erik Perjons; Eriks Sneiders (Int. J. Inf. Manag., 2017)

Potential for Improving Public Services by Exploring Citizens' Communication to Public Organizations. - Eriks Sneiders; K. S. Lasith Gunawardena; Said Rutabayiro Ngoga; Rasika Darayathna; Jean Claude Byungura (EGOSE, 2018)

Automated email answering by text-pattern matching: Performance and error analysis. - Eriks Sneiders; Jonas Sjöbergh; Alyaa Alfalahi (Expert Syst. J. Knowl. Eng., 2018)

Benefits of Implementing Marketing Automation in Recruitment. - John Wernbom; Kristoffer Tidemand; Eriks Sneiders (WorldCIST (1), 2020)

Exploring Readiness of SMEs for Industry 4.0. - Natalie Grufman; Sinéad Lyons; Eriks Sneiders (Complex Syst. Informatics Model. Q., 2020)

Communication between Citizens and Public Organizations as a means of Public Value Co-creation. - Foteini Vagena; Eriks Sneiders (DG.O, 2022)

Assessing Poor Adoption of the eID in Germany. - Philipp Liesbrock; Eriks Sneiders (WorldCIST (3), 2023)

Exploring ICT Solutions in Citizen-Led Communication for Public Value Enhancement. - Jean-Marc Kazadi Katembwe; Eriks Sneiders (DG.O, 2024)

Active Ownership as an E-Service Management Practice in Transformational Government. - Eriks Sneiders (ICEGOV, 2024)

Towards unravelling the co-creation mechanism: Insights from a public organization. - Foteini Vagena; Eriks Sneiders (ICEGOV, 2024)

Introducing co-creation into transformational Government. - Foteini Vagena; Eriks Sneiders (ICEGOV, 2024)

Text Retrieval in Restricted Domains by Pairwise Term Co-occurrence. - Eriks Sneiders; Aron Henriksson (Complex Syst. Informatics Model. Q., 2024)