Business process analysis based on anomaly detection in event logs: a study on an incident management case. - Esther Maria Rojas Krugger; Ana Rocío Cárdenas Maita; Juliana Cristina Barbosa Alves; Marcelo Fantinato; Sarajane Marques Peres (HICSS, 2021)

Process Mining and Root Cause Analysis for Detecting Inefficiencies in Business Processes: an Applied Case in a Brazilian Telecommunications Provider. - Luiz Fernando Puttow Southier; Esther Maria Rojas Krugger; Cleiton dos Santos Garcia; Edson Emílio Scalabrin (CSCWD, 2023)