A Review on Machine Learning Methods for Customer Churn Prediction and Recommendations for Business Practitioners. - Awais Manzoor; Muhammad Atif Qureshi 001; Etain Kidney; Luca Longo (IEEE Access, 2024)

e-Profits: A Business-Aligned Evaluation Metric for Profit-Sensitive Customer Churn Prediction. - Awais Manzoor; Muhammad Atif Qureshi 001; Etain Kidney; Luca Longo (CoRR, 2025)