Equity Contracts and Incentive Design in Start-Up Teams. - Evgeny Kagan 002; Stephen Leider; William S. Lovejoy (Manag. Sci., 2020)

The Gatekeeper's Dilemma: "When Should I Transfer This Customer?". - Brett Alan Hathaway; Evgeny Kagan 002; Maqbool Dada (Oper. Res., 2023)

Deploying Chatbots in Customer Service: Adoption Hurdles and Simple Remedies. - Evgeny Kagan 002; Brett Alan Hathaway; Maqbool Dada (CoRR, 2025)