Towards A Six-Level Framework of Emotional Intelligence for Customer Service Chatbots. - Qicheng Ding; Vicente Iván Sánchez Carmona; Mingming Liu 007; Fangzhen Peng; Yu Zhang 124; Changjian Hu (AffCon@AAAI, 2021)

LeVoice ASR Systems for the ISCSLP 2022 Intelligent Cockpit Speech Recognition Challenge. - Yan Jia; Mi Hong; Jingyu Hou 005; Kailong Ren; Sifan Ma; Jin Wang; Yinglin Ji; Fangzhen Peng; Lin Yang 014; Junjie Wang 010 (ISCSLP, 2022)

PICO: An Approach to Build Dataset for Customer Service Chatbot. - Dan Li; Fangzhen Peng; Gefang Ma; Zhepeng Wang 002; Qianying Wang (RCAR, 2023)