Multidimensional appraisal of customer relationship management: integrating balanced scorecard and multi criteria decision making approaches. - Abbas Keramati; Fatemeh Shapouri (Inf. Syst. E Bus. Manag., 2016)

Critical Success Factors in Implementing Business Intelligence Systems. - Fatemeh Shapouri; Lotfollah Najjar (AMCIS, 2020)

When Firms Deviate from Industry Benchmarks: A Study on IT Human Capital Investment Deviation and Firm Performance. - Fatemeh Shapouri; Tenace Setor; Damien Joseph (SIGMIS-CPR, 2022)

Exploring ERP Architecture in a Global Corporation. - Kerry Ward; Fatemeh Shapouri (AMCIS, 2023)

Determinants of Software as a Service (SaaS) Adoption. - Fatemeh Shapouri; Kerry Ward; Tenace Setor (J. Comput. Inf. Syst., 2024)

Software as a Service (SaaS) and Firm Performance: The Necessity of Differentiating between Vertical and Horizontal SaaS. - Fatemeh Shapouri; Kerry Ward; Kevin Lumbard; Tenace Setor (SIGMIS-CPR, 2025)