Teaching usability in a technical communication classroom: Developing competencies to user-test and communicate with an international audience. - Felicia Chong (IPCC, 2012)

Implementing Usability Testing in Introductory Technical Communication Service Courses: Results and Lessons From a Local Study. - Felicia Chong (IEEE Trans. Prof. Commun., 2018)

User-Generated Content and Its Effect on Technical Communication. - Josephine N. Walwema; Hilary A. Sarat-St. Peter; Felicia Chong (IEEE Trans. Prof. Commun., 2019)