Citizens' Trust Measurement in Smart Government Services. - Fera Tri Hartanti; Jemal H. Abawajy; Morshed U. Chowdhury; Wervyan Shalannanda (IEEE Access, 2021)

Evaluating Public Service Delivery Smartness and Impact on Citizens' Well-Being. - Fera Tri Hartanti; Jemal H. Abawajy; Morshed U. Chowdhury (IEEE Access, 2022)