Revolutionizing Customer Interactions: Insights and Challenges in Deploying ChatGPT and Generative Chatbots for FAQs. - Feriel Khennouche; Youssef Elmir; Nabil Djebari; Yassine Himeur; Abbes Amira (CoRR, 2023)

Improving User Experience for AI Chatbots through LLM Models. - Feriel Khennouche; Youssef Elmir; Nabil Djebari; Larbi Boubchir (AICCSA, 2024)

Revolutionizing generative pre-traineds: Insights and challenges in deploying ChatGPT and generative chatbots for FAQs. - Feriel Khennouche; Youssef Elmir; Yassine Himeur; Nabil Djebari; Abbes Amira (Expert Syst. Appl., 2024)