The Potential of Workshops vs Blogs for User Involvement in Service Innovation. - Hanne Westh Nicolajsen; Flemming Sørensen; Ada Scupola (Int. J. E Serv. Mob. Appl., 2016)

Measuring employee-tourist encounter experience value: A big data analytics approach. - Stuart J. Barnes; Jan Mattsson; Flemming Sørensen; Jens Friis Jensen (Expert Syst. Appl., 2020)