Configurator-Based Product Choice in Online Retail - Transferring mass customization thinking to services in retail. - Marcus Gerards; Florian Siems; David Antons; Christoph Ihl; Frank Thomas Piller (ICIS, 2011)

Vindictive Word-of-Mouth on Social Media Platforms - an Empirical Investigation of Drivers and their Measurement. - Marie-Christin Papen; Janine Göttling; Kai Heinrich; Lisa Kraus; Christian Leyh; Florian Siems (ECIS, 2020)

Destroy It! Reducing Anger After Defective Chatbot Interaction Through Catharsis Objects. - Elisa Landmann; Alfred Benedikt Brendel; Thomas Niemand; Florian Siems; Fabian Hildebrandt (ECIS, 2024)