The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention. - Anne Scherer; Nancy Viola Wünderlich; Florian von Wangenheim (MIS Q., 2015)

Design And Lab Experiment Of A Stress Detection Service Based On Mouse Movements. - Tobias Kowatsch; Florian von Wangenheim; Andreas Filler (MCIS, 2017)

Are Conversational Agents Used at Scale by Companies Offering Digital Health Services for the Management and Prevention of Diabetes? - Roman Keller; Jiali Yao; Gisbert W. Teepe; Sven Hartmann; Kim-Morgaine Lohse; Florian von Wangenheim; Falk Müller-Riemenschneider; Jacqueline Louise Mair; Tobias Kowatsch (HEALTHINF, 2021)

See you soon again, chatbot? A design taxonomy to characterize user-chatbot relationships with different time horizons. - Marcia Nißen; Driton Selimi; Antje Janssen; Davinia Rodríguez Cardona; Michael H. Breitner; Tobias Kowatsch; Florian von Wangenheim (Comput. Hum. Behav., 2022)

The Value of Measuring Trust in AI - A Socio-Technical System Perspective. - Michaela Benk; Suzanne Tolmeijer; Florian von Wangenheim; Andrea Ferrario (CoRR, 2022)

Two Decades of Empirical Research on Trust in AI: A Bibliometric Analysis and HCI Research Agenda. - Michaela Benk; Sophie Kerstan; Florian von Wangenheim; Andrea Ferrario (CoRR, 2023)

Development of "LvL UP 1.0": a smartphone-based, conversational agent-delivered holistic lifestyle intervention for the prevention of non-communicable diseases and common mental disorders. - Oscar Castro; Jacqueline Louise Mair; Alicia Salamanca-Sanabria; Aishah Alattas; Roman Keller; Shenglin Zheng; Ahmad Jabir; Xiaowen Lin; Bea Franziska Frese; Chang Siang Lim; Prabhakaran Santhanam; Rob M. van Dam; et al. (Frontiers Digit. Health, 2023)

An interpretable machine learning approach to multimodal stress detection in a simulated office environment. - Mara Naegelin; Raphael P. Weibel; Jasmine I. Kerr; Victor R. Schinazi; Roberto La Marca; Florian von Wangenheim; Christoph Hoelscher; Andrea Ferrario (J. Biomed. Informatics, 2023)

Virtual reality-supported biofeedback for stress management: Beneficial effects on heart rate variability and user experience. - Raphael P. Weibel; Jasmine I. Kerr; Mara Naegelin; Andrea Ferrario; Victor R. Schinazi; Roberto La Marca; Christoph Hoelscher; Urs M. Nater; Florian von Wangenheim (Comput. Hum. Behav., 2023)

Taking Behavioral Science to the next Level: Opportunities for the Use of Ontologies to Enable Artificial Intelligence-Driven Evidence Synthesis and Prediction. - Oscar Castro; Jacqueline Louise Mair; Florian von Wangenheim; Tobias Kowatsch (BIOSTEC (2), 2024)

Towards Digital Empathy in Healthcare Chatbots: A Conceptual Framework and Empirical Study. - Davinny Sou; Florian Onur Kuhlmeier; Tobias Kowatsch; Florian von Wangenheim; Marcia Nißen (ICIS, 2024)

EventChat: Implementation and user-centric evaluation of a large language model-driven conversational recommender system for exploring leisure events in an SME context. - Hannes Kunstmann; Joseph Ollier; Joel Persson; Florian von Wangenheim (CoRR, 2024)

Bridging the Knowledge Gap: Understanding User Expectations for Trustworthy LLM Standards. - Michaela Benk; Léane Wettstein; Nadine Schlicker; Florian von Wangenheim; Nicolas Scharowski (AAAI, 2025)

Moving Beyond the Simulator: Interaction-Based Drunk Driving Detection in a Real Vehicle Using Driver Monitoring Cameras and Real-Time Vehicle Data. - Robin Deuber; Patrick Langer; Mathias Kraus; Matthias Pfäffli; Matthias Bantle; Filipe Barata; Florian von Wangenheim; Elgar Fleisch; Wolfgang Weinmann; Felix Wortmann (CHI, 2025)

Twenty-four years of empirical research on trust in AI: a bibliometric review of trends, overlooked issues, and future directions. - Michaela Benk; Sophie Kerstan; Florian von Wangenheim; Andrea Ferrario (AI Soc., 2025)