Commentary - The Economic and Statistical Significance of Stock Returns on Customer Satisfaction. - Claes Fornell; Sunil Mithas; Forrest V. Morgeson III (Mark. Sci., 2009)

Comparing determinants of website satisfaction and loyalty across the e-government and e-business domains. - Forrest V. Morgeson III (Electron. Gov. an Int. J., 2011)

In Which Model Do We Trust and When? Comparing the Explanatory and Predictive Abilities of Models of E-Government Trust. - Salman Aljazzaf; Sunil Mithas; Forrest V. Morgeson III; Pratyush Nidhi Sharma (AMCIS, 2015)

An empirical and comparative analysis of E-government performance measurement models: Model selection via explanation, prediction, and parsimony. - Pratyush Nidhi Sharma; Forrest V. Morgeson III; Sunil Mithas; Salman Aljazzaf (Gov. Inf. Q., 2018)

How Does Customer Service Offshoring Impact Customer Satisfaction? - Jonathan Whitaker; Mayuram S. Krishnan; Claes Fornell; Forrest V. Morgeson III (J. Comput. Inf. Syst., 2020)