Three steps for effective student consulting education, motivation, and promotion. - Fran Versace; Christina M. Frederick (SIGUCCS, 1991)

Welcome to the orient express: making good connections from "hire to there" (the journey of a new recruit). - Fran Versace (SIGUCCS, 1995)

Growing our own: partnering with the city school district. - Fran Versace (SIGUCCS, 2004)

Please and thank you - still the magical words: training student employees to provide world class customer service. - Fran Versace (SIGUCCS, 2007)

Trail mix: the nuts (and bolts) of student employee management. - Fran Versace; Cheryl Williams; Bette Martin; Berthenia Coltrane (SIGUCCS, 2008)