Key Dimensions of Service Systems in Value-Creating Networks. - Cristina Mele; Francesco Polese (The Science of Service Systems, 2011)

Mixed Graph of Terms: Beyond the Bags of Words Representation of a Text. - Massimo De Santo; Paolo Napoletano; Antonio Pietrosanto; Consolatina Liguori; Vincenzo Paciello; Francesco Polese (HICSS, 2012)

Toward a Service (Eco)Systems Perspective on Value Creation. - Heiko Wieland; Francesco Polese; Stephen L. Vargo; Robert F. Lusch (Int. J. Serv. Sci. Manag. Eng. Technol., 2012)

How Service Innovation Contributes to Co-Create Value in Service Networks. - Maria Vincenza Ciasullo; Francesco Polese; Orlando Troisi; Luca Carrubbo (IESS, 2016)

Decision-Making in Smart Service Systems: A Viable Systems Approach Contribution to Service Science Advances. - Francesco Polese; Aurelio Tommasetti; Massimiliano Vesci; Luca Carrubbo; Orlando Troisi (IESS, 2016)

Co-creation in Action: An Acid Test of Smart Service Systems Viability. - Francesco Polese; Luca Carrubbo; Francesco Caputo; Antonietta Megaro (IESS, 2018)

The Role of Emergence in Service Systems. - Francesco Polese; Debora Sarno; Stephen Louis Vargo (HICSS, 2020)

Ecosystems Transformation for Social Change: How to Challenge Emergency Through Emergence. - Francesco Polese; Mara Grimaldi; Orlando Troisi (AHFE (8), 2021)

Why Service Science matters in approaching a "resilient" Society. - Francesco Polese; Monica Dragoicea; Luca Carrubbo; Leonard Walletzký (IESS, 2021)

Business Governance in Emergent Contexts: Firms and Artificial Intelligence During the Covid-19 Pandemic. A Systematic Literature Review. - Francesco Polese; Gianluca Maria Guazzo (RIIFORUM, 2021)

From knowledge co-creation to value co-creation and beyond: challenging global emergency in smart service systems. - Francesco Polese; Orlando Troisi; Mara Grimaldi (HICSS, 2022)

Value co-creation 'gradients': enabling human-machine interactions through AI-based DSS. - Luca Carrubbo; Francesco Polese; Monica Dragoicea; Leonard Walletzký; Antonietta Megaro (IESS, 2022)

Reverse Knowledge Transfer in Service Industry, Towards a New Taxonomy of Service Centers. - Francesco Polese; Radoslaw Malik (RIIFORUM, 2022)

How Startups Attained Resilience During Covid-19 Pandemic Through Pivoting: A Case Study. - Francesco Polese; Carlo Alessandro Sirianni; Gianluca Maria Guazzo (RIIFORUM, 2022)

Overcoming the Tipping Point Through Service Innovation. An Overview of the Smart City. - Francesco Polese; Antonietta Megaro (RIIFORUM, 2023)