IT Service Management: Towards a Contingency Theory of Performance Measurement. - Francis Gacenga; Aileen Cater-Steel; Wui-Gee Tan; Mark Toleman (ICIS, 2011)

Performance Measurement Of IT Service Management: A Case Study Of An Australian University (Research In Progress). - Francis Gacenga; Aileen Cater-Steel (PACIS, 2011)

Towards A Framework And Contingency Theory For Performance Measurement: A Mixed-Method Approach. - Francis Gacenga; Aileen Cater-Steel; Wui-Gee Tan (PACIS, 2011)

Extending the IT service quality measurement framework through a systematic literature review. - Marion Lepmets; Aileen Cater-Steel; Francis Gacenga; Eric Ras (J. Serv. Sci. Res., 2012)

IT Service Management: A Cross-national Study of ITIL Adoption. - Mauricio Marrone; Francis Gacenga; Aileen Cater-Steel; Lutz M. Kolbe (Commun. Assoc. Inf. Syst., 2014)

Making Australian Drought Monitor dataset findable, accessible, interoperable and reusable. - Francis Gacenga; Duc-Anh An-Vo; Jillian McCulloch; Richard Young; David Cobon (Comput. Electron. Agric., 2024)