Implementation of a strategic planning process oriented towards promoting business process management (BPM) at a clinical research centre (CRC). - Victor Cattani Rentes; Silvia Inês Dallavalle de Pádua; Eduardo Barbosa Coelho; Monica Akissue de Camargo Teixeira Cintra; Gabriela Gimenez Faustino Ilana; Henrique Rozenfeld (Bus. Process. Manag. J., 2019)