Evaluating Government Services Based on User Perspective. - Vanessa De Andrade Soares; Gabriela Yukari Iwama; Vitor Gomes Menezes; Marília Miranda Forte Gomes; Glauco Vitor Pedrosa; Wander C. M. Pereira da Silva; Rejane Maria da Costa Figueiredo (DG.O, 2019)

A Systematic Review of Indicators for Evaluating the Effectiveness of Digital Public Services. - Glauco Vitor Pedrosa; Ricardo Ajax Dias Kosloski; Vitor Gomes Menezes; Gabriela Yukari Iwama; Wander C. M. Pereira da Silva; Rejane M. da C. Figueiredo (Inf., 2020)

Evaluating the Impact of Trust in Government on Satisfaction with Public Services. - Wivian A. dos R. Correa; Gabriela Yukari Iwama; Marília Miranda Forte Gomes; Glauco Vitor Pedrosa; Wander C. M. Pereira da Silva; Rejane M. da C. Figueiredo (EGOV, 2022)