How do ChatBots look like?: a comparative study on government chatbots profiles inside and outside Brazil. - Gabriely Oliveira da Silva Batista; Mateus de Souza Monteiro; Luciana Cardoso de Castro Salgado (IHC, 2022)

Investigating usability pitfalls in Brazilian and Foreign governmental chatbots. - Mateus de Souza Monteiro; Gabriely Oliveira da Silva Batista; Luciana Cardoso de Castro Salgado (J. Interact. Syst., 2023)