When Sales Meet Process Mining: A Scientific Approach to Sales Process and Performance Management. - Gaël Bernard; Thomas Boillat; Christine Legner; Periklis Andritsos (ICIS, 2016)

CJM-ex: Goal-oriented Exploration of Customer Journey Maps using Event Logs and Data Analytics. - Gaël Bernard; Periklis Andritsos (BPM (Demos), 2017)

A Process Mining Based Model for Customer Journey Mapping. - Gaël Bernard; Periklis Andritsos (CAiSE-Forum-DC, 2017)

Discovering Customer Journey Maps using a Mixture of Markov Models. - Matthieu Harbich; Gaël Bernard; Pietro Berkes; Benoît Garbinato; Periklis Andritsos (SIMPDA, 2017)

CJM-ab: Abstracting Customer Journey Maps Using Process Mining. - Gaël Bernard; Periklis Andritsos (CAiSE Forum, 2018)

Accurate and Transparent Path Prediction Using Process Mining. - Gaël Bernard; Periklis Andritsos (ADBIS, 2019)

Contextual and Behavioral Customer Journey Discovery Using a Genetic Approach. - Gaël Bernard; Periklis Andritsos (ADBIS, 2019)

Discovering Customer Journeys from Evidence: A Genetic Approach Inspired by Process Mining. - Gaël Bernard; Periklis Andritsos (CAiSE Forum, 2019)

Truncated Trace Classifier. Removal of Incomplete Traces from Event Logs. - Gaël Bernard; Periklis Andritsos (BPMDS/EMMSAD@CAiSE, 2020)

Cut to the Trace! Process-Aware Partitioning of Long-Running Cases in Customer Journey Logs. - Gaël Bernard; Arik Senderovich; Periklis Andritsos (CAiSE, 2021)

Selecting Representative Sample Traces from Large Event Logs. - Gaël Bernard; Periklis Andritsos (ICPM, 2021)

Adapting without forgetting: KnowBert-UMLS. - Guilhem Piat; Nasredine Semmar; Alexandre Allauzen; Hassane Essafi; Gaël Bernard; Julien Tourille (WiMob, 2022)

An Empirical Study of the Usage of Checksums for Web Downloads. - Gaël Bernard; Rémi Coudert; Bertil Chapuis; Kévin Huguenin (WWW, 2023)

Know their Customers: An Empirical Study of Online Account Enumeration Attacks. - Maël Maceiras; Kavous Salehzadeh Niksirat; Gaël Bernard; Benoît Garbinato; Mauro Cherubini; Mathias Humbert; Kévin Huguenin (ACM Trans. Web, 2024)