A usability comparison of three alternative message formats for an SMS banking service. - Gareth Peevers; Gary Douglas; Mervyn A. Jack (Int. J. Hum. Comput. Stud., 2008)

Multimedia Technology in the Financial Services Sector: Customer Satisfaction with Alternatives to Face-to-Face Interaction in Mortgage Sales. - Gareth Peevers; Gary Douglas; Mervyn A. Jack (Int. J. Technol. Hum. Interact., 2011)

A Usability Comparison of SMS and IVR as Digital Banking Channels. - Gareth Peevers; Gary Douglas; Mervyn A. Jack; Diarmid Marshall (Int. J. Technol. Hum. Interact., 2011)

Usability Study of Fingerprint and Palmvein Biometric Technologies at the ATM. - Gareth Peevers; Richard Williams; Gary Douglas; Mervyn A. Jack (Int. J. Technol. Hum. Interact., 2013)