A usability comparison of three alternative message formats for an SMS banking service. - Gareth Peevers; Gary Douglas; Mervyn A. Jack (Int. J. Hum. Comput. Stud., 2008)

User perceptions of security, convenience and usability for ebanking authentication tokens. - Catherine S. Weir; Gary Douglas; Martin Carruthers; Mervyn A. Jack (Comput. Secur., 2009)

Usable security: User preferences for authentication methods in eBanking and the effects of experience. - Catherine S. Weir; Gary Douglas; Tim Richardson; Mervyn A. Jack (Interact. Comput., 2010)

Multimedia Technology in the Financial Services Sector: Customer Satisfaction with Alternatives to Face-to-Face Interaction in Mortgage Sales. - Gareth Peevers; Gary Douglas; Mervyn A. Jack (Int. J. Technol. Hum. Interact., 2011)

A Usability Comparison of SMS and IVR as Digital Banking Channels. - Gareth Peevers; Gary Douglas; Mervyn A. Jack; Diarmid Marshall (Int. J. Technol. Hum. Interact., 2011)

Remote Channel Customer Contact Strategies for Complaint Update Messages. - Gary Douglas; Hazel Morton; Mervyn A. Jack (Int. J. Technol. Hum. Interact., 2012)

Usability Study of Fingerprint and Palmvein Biometric Technologies at the ATM. - Gareth Peevers; Richard Williams; Gary Douglas; Mervyn A. Jack (Int. J. Technol. Hum. Interact., 2013)

Predicting Learner Performance Using a Paired Associate Task in a Team-Based Learning Environment. - Othalia Larue; Ion Juvina; Gary Douglas; Albert Simmons (HCI (15), 2015)