Supporting Performance and Configuration Management of GTE Cellular Networks. - Ming Tan; Carol Lafond; Gabriel Jakobson; Gary Young (AAAI/IAAI, Vol. 2, 1996)

Developing a community intranet: social practices and technology interventions. - Rachel K. E. Bellamy; Eileen Genevro; Stephanie Houde; Lori Leahy; Gary Young (CHI Conference Summary, 1998)