Consumer-SC: An e-Gov Portal for Consumers Rights Protection in Brazil. - Thais Helena Bigliazzi Garcia; Irineu Theiss; Patrícia Bonina Zimath; Hugo Cesar Hoeschl; Fabrício Tadeu Donatti; Gean Marques Loureiro; Tânia C. D'Agostini Bueno (EGOV, 2003)